If you have any questions about purchasing our liposomal products, please do not hesitate to contact us. Send us an email at [email protected] or fill in our contact form.
Our liposomal products can be ordered:
- Online in our webshop. Please note that you have to register on our website to order clodronate liposomes online;
- By sending a Purchase Order (PO) to [email protected]. Please include in the order an email address, specifications, a shipping address, a billing address, email address from Account Payable and the Purchase Order number.
After you place your order, you will receive an order confirmation that contains a payment link. You can pay by credit card (Master Card, Visa and American Express), PayPal and bank wire transfer. We do not accept checks. Invoices are sent only via e-mail (pdf). For bank wire transfers, please use the order number on your invoice. The currency for our products is in EURO. If you prefer to receive your invoice in USD, you can use our currency converter.
When the order has been sent, you will receive a second e-mail with your FedEx tracking code. Orders are always shipped by FedEx International Priority.
The costs of shipping with FedEx International Priority is as follows:
If you have your own FedEx account number, the shipping costs and import fees will be charged directly to you.
Additional import fees and other taxes
Countries outside the Eurozone are subject to pay import fees and other taxes. This cannot be determined for some countries before. If you have your own FedEx account number, the shipping costs and import fee will be charged directly to you, otherwise it will be you charged on our invoice. All charges are based on the specific guidelines from your countries customs. Customers inside the Eurozone need to provide us with their Value Added Tax (VAT) number to prevent a 21% VAT charge.